Information We Collect
Personal Information
We collect personal information that you voluntarily provide to us when you:
- Contact us for cleaning services
- Schedule appointments or request quotes
- Fill out forms on our website
- Subscribe to our newsletters
- Communicate with us via email, phone, or text
Types of Personal Information
The personal information we may collect includes:
- Name and contact information (email, phone number, address)
- Property information (address, access instructions)
- Service preferences and requirements
- Payment information (processed securely through third-party providers)
- Communication history and service records
How We Use Your Information
Service Delivery
We use your personal information to:
- Provide cleaning services as requested
- Schedule and coordinate service appointments
- Respond to your inquiries and provide customer support
- Send service confirmations and updates
- Process payments and maintain service records
Business Communication
We may use your contact information to:
- Send promotional offers and service announcements (with your consent)
- Follow up on service satisfaction and feedback
- Inform you about new services or improvements
Information Sharing and Disclosure
We Do Not Sell Personal Information
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
Limited Sharing for Service Delivery
We may share your information only in the following circumstances:
- With service providers who assist in our operations (under strict confidentiality agreements)
- When required by law or legal process
- To protect our rights, property, or safety, or that of others
- In connection with a business transfer or merger (with prior notice)
Data Security
Protection Measures
We implement appropriate security measures to protect your personal information:
- Secure data storage and transmission
- Limited access to personal information on a need-to-know basis
- Regular security assessments and updates
- Employee training on data protection practices
Data Retention
We retain your personal information only as long as necessary to:
- Provide ongoing services you have requested
- Comply with legal obligations
- Resolve disputes and enforce agreements
Your Rights and Choices
Access and Control
You have the right to:
- Access and review your personal information
- Request corrections to inaccurate information
- Request deletion of your personal information (subject to legal requirements)
- Opt out of marketing communications
- Object to certain processing of your information
Communication Preferences
You can opt out of promotional communications at any time by:
- Contacting us directly at hollykeller@opswipes.com
- Following unsubscribe instructions in our emails
- Updating your preferences through our customer service
Website and Cookies
Website Usage
When you visit our website, we may automatically collect certain information about your visit, including:
- IP address and browser information
- Pages visited and time spent on our site
- Referring website information
Cookies and Tracking
Our website uses cookies and similar technologies to:
- Remember your preferences and settings
- Improve website functionality and user experience
- Analyze website traffic and usage patterns
- Provide relevant content and advertisements
For more information about our use of cookies, please see our Cookie Policy.
Children's Privacy
Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.
Changes to This Policy
We may update this Privacy Policy from time to time. When we make changes, we will:
- Update the "Last updated" date at the top of this policy
- Notify you of material changes through email or website notice
- Provide a summary of key changes
Contact Information
If you have questions about this Privacy Policy or our data practices, please contact us: