Our Service Guarantee
At Olsberg Properties Llp, we stand behind the quality of our cleaning services. We are committed to ensuring your complete satisfaction with every service we provide. This Refund Policy outlines our commitment and the conditions under which refunds or service adjustments may be provided.
Quality Assurance
Satisfaction Guarantee
We ensure that our cleaning services will meet your expectations. If you are not completely satisfied with any aspect of our work:
- Contact us within 24 hours of service completion
- We will return to re-clean any unsatisfactory areas at no additional charge
- We will work with you to ensure your complete satisfaction
- Our goal is to make things right and exceed your expectations
Service Refund Eligibility
Service Completion Refunds
Full refunds may be provided in the following circumstances:
- Service was not performed as scheduled due to our error
- Service was cancelled by us without proper notice (less than 2 hours)
- We were unable to access the property despite proper notification
- Emergency situations that prevented service completion
Partial Service Refunds
Partial refunds may be provided when:
- Only part of the scheduled service was completed due to our error
- Key areas were missed during cleaning (living room, bathroom, etc.)
- Access to certain areas was limited and not properly communicated beforehand
- Service quality was significantly below our standard in specific areas
Cancellation Refund Policy
Client-Initiated Cancellations
Refund eligibility for client cancellations depends on timing:
| Notice Period | Refund Amount | Conditions |
|---|---|---|
| 24+ hours notice | full refund | No cancellation fee |
| 12-24 hours notice | full refund | No cancellation fee |
| 2-12 hours notice | 50% refund | 50% cancellation fee applies |
| Less than 2 hours | No refund | Full service fee retained |
Company-Initiated Cancellations
When we cancel a service appointment, refund eligibility is determined by:
- Emergency situations: Full refund of any payment made
- Weather conditions: Reschedule at no charge or full refund
- Staff shortage: Immediate full refund or reschedule at no charge
- Equipment failure: Reschedule at no charge or full refund
Recurring Service Refunds
Subscription-Based Services
For clients with recurring cleaning services:
- First service dissatisfaction: Free re-clean or 50% credit toward next service
- Second consecutive unsatisfactory service: Full refund for both services
- Monthly subscription cancellation: Pro-rated refund for unused portion
- Annual plan cancellation: Refund minus used services at regular rates
Prepaid Services
For clients who have prepaid for services:
- Unused prepaid services: Full refund within 30 days
- Partial service completion: Pro-rated refund based on completion percentage
- Service package cancellation: Refund minus promotional discounts if applicable
Damage and Property Concerns
Property Damage Claims
In the rare event of property damage during our service:
- Document the damage with photos immediately
- Contact us within 24 hours of discovery
- We will cover repair or replacement costs up to our insurance coverage limits
- Repairs must be completed by our approved contractors or as approved by us
- Claims may require professional assessment for complex issues
Excluded Damages
We are not responsible for damage to:
- Pre-existing conditions or damage
- Items that were not properly secured or disclosed
- Damage caused by building defects or maintenance issues
- Items moved by others after our service completion
- Delicate or antique items that were not identified beforehand
Refund Process
How to Request a Refund
To request a refund or service adjustment:
- Contact us within 24 hours of service completion
- Provide specific details about the service concern
- Include photos if applicable (especially for damage claims)
- Specify whether you prefer a refund, re-cleaning, or service credit
- Allow 24-48 hours for initial response and assessment
Processing Time
Once a refund is approved:
- Credit card refunds: 3-5 business days
- Check payments: 7-10 business days
- Cash payments: Immediate or at next service visit
- Electronic payments: 1-3 business days
Alternative Solutions
Service Credits and Adjustments
Rather than refunds, we may offer:
- Free re-cleaning of unsatisfactory areas
- Service credits for future appointments
- Extended warranties on previous work
- Priority scheduling for the next service
- Complimentary add-on services
Dispute Resolution
Informal Resolution
We encourage open communication to resolve any concerns:
- Direct conversation with our service team
- Management review of the situation
- Follow-up service to address specific concerns
- Written documentation of resolution reached
External Resolution
If internal resolution is not satisfactory:
- Independent third-party mediation (if mutually agreed upon)
- Small claims court for monetary disputes in North Dakota
- Consumer protection agencies as appropriate
- Credit card chargebacks (as last resort)
Special Circumstances
Force Majeure
We cannot be held responsible for service interruptions due to:
- Natural disasters or severe weather
- Government restrictions or mandates
- Public health emergencies
- Utility outages affecting the service location
- Strikes or labor disputes beyond our control
Contact Information for Refunds
To request a refund or discuss service concerns, please contact us: